Grounded in your content
Answers come from your documentation, policies and resolved tickets, with the source cited, so the assistant repeats your position instead of inventing one.
Put an assistant on the questions your team answers a hundred times a week, and hand the work behind them to automations that run without being chased.
A demo bot is easy. One that answers correctly at two in the morning, admits when it does not know, and hands a customer to a person with the whole thread attached is engineering. We ground every assistant in your own documentation, wire every automation into the systems that hold the record, and ship both with logging, guardrails and a human checkpoint wherever a mistake would cost you.
Answers come from your documentation, policies and resolved tickets, with the source cited, so the assistant repeats your position instead of inventing one.
Scope limits, escalation rules, audit logs and human review ship in the first release, not after the first bad answer.
Assistants and automations read and write in your CRM, helpdesk, ERP and sheets, so a resolved conversation updates the record it belongs to.
Every build goes live with a baseline and a scoreboard: questions deflected, response time, hours returned to the team.
Replying to the customer is half the job. We automate what follows: the ticket that gets raised, the record that gets updated, the approval that gets routed and the report that gets assembled, every step logged, attributable and reversible.
Assistants that answer on your behalf and automations that clear the work behind them, grounded in your own content and wired into the systems that hold the record.
Assistants that resolve real questions on your website, WhatsApp and helpdesk, cite the source they answered from, and escalate to a person with the full conversation attached the moment they should.
A private assistant over your policies, procedures and case history, so staff stop searching three systems for an answer that already exists somewhere in the second one.
The routing, data entry, reconciliation and follow-up quietly eating your week, rebuilt as automations that run on a schedule or a trigger and tell you when something needs a human.
Invoices, forms, contracts and scans turned into structured records your systems can act on, with confidence scores and a review queue for anything the model is unsure about.
Conversational qualification on your highest intent pages that answers the real question, books the meeting, scores the lead and writes it straight into the CRM.
A monthly read on what the assistant closed, what it escalated and what it could not answer, so the next round of training is driven by evidence rather than opinion.
Grounded in your documentation and resolved tickets, assistants absorb the repetitive volume, cite what they answered from, and escalate with full context.
Hand the workflow quietly eating your week to an agent that runs it end to end, pausing only where a person genuinely decides.
Paperwork, forms and attachments turned into structured records. Confident cases post straight through, uncertain ones land in a review queue.
Assistants that qualify enquiries at the moment intent is highest, answer from your own material, and book straight into a calendar.
The same assistants pointed inward, at the policies and runbooks your staff spend the week searching for, so new starters stop interrupting colleagues.
We sit with the team doing the work, count the questions and the hours, and come back with a scored shortlist rather than a wish list, including the cases where a bot is simply the wrong tool.
A working assistant on your real documentation within two weeks, scored against a test set your own experts wrote, so accuracy is something you review rather than something you sense from a demo.
We wire the winner into your helpdesk, CRM and internal tools, then add permissions, escalation paths, audit logging and the guardrails that make it safe to leave running unattended.
Go live with monitoring and a human review loop, then a monthly read on the numbers we baselined at kickoff, with the next workflow queued once this one holds.
Models, automation platforms and infrastructure are selected on cost, latency and accuracy for your task, and the architecture keeps them swappable, so a better or cheaper option six months from now is an upgrade rather than a re-platform.
"Our intake team was answering the same twenty questions all day and still keying forms by hand past five o'clock. Prob N Tech put an assistant on the questions, automated the form processing behind it, and left a review queue for anything it was not certain about. Same team, half the manual work, and nothing has gone out that we could not stand behind."
Assistants and automations running in production, answering customers and clearing manual work every day.
A WhatsApp-first AI concierge that auto-resolves most inbound property inquiries and books viewings around the clock for a GCC brokerage with 40+ agents.
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An AI-driven order-to-cash pipeline that parses orders from any channel, invoices automatically and syncs to accounting — built for a B2B textile wholesaler supplying ~120 retail accounts.
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A platform unifying patient records, scheduling, billing and prescriptions across multiple clinics sharing records.
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A custom ERP replacing spreadsheets and paper across two textile facilities, unifying inventory, production tracking and reporting for an ~80-person manufacturer.
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A recruitment platform where employers post roles and candidates list themselves, with search and messaging on both sides.
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A browser-based scarf designer with a motif-driven canvas interface and cloud-synced projects, built as the web counterpart to the Patternata mobile app.
View projectTell us the questions your team keeps answering and the work that follows them, and we will come back with the one worth automating first.
